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Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.<\/p>\n\n<h4>Benefits<\/h4>\n\n<ul>\n<li>Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.<\/li>\n<li>Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.<\/li>\n<li>Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.<\/li>\n<li>Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.<\/li>\n<li>Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.<\/li>\n<li>Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.<\/li>\n<li>Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.<\/li>\n<li>Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.<\/li>\n<\/ul>\n\n<h4>Features<\/h4>\n\n<ul>\n<li>Support pages in website frontend for starting\/accessing conversations<\/li>\n<li>Members can open a conversation directly, while visitors have to confirm their email first<\/li>\n<li>Admins can see and access open Conversations from backend<\/li>\n<li>Report Content button for any post types (configurable)<\/li>\n<li>Contact Owner button for any post types (configurable)<\/li>\n<li>Contact Creator in BuddyPress\/BuddyBoss profile for configurable roles<\/li>\n<li>My Conversations page to website frontend, to access own tickets by logged in users<\/li>\n<li>Custom support departments for website \/ report content \/ contact content owner \/ contact user<\/li>\n<li>Floating support buttons (contact, new messages) on all pages (can be disabled)<\/li>\n<li>Message counter in backend (site support) and frontend (for creators)<\/li>\n<li>Send webcam\/screen\/microphone recordings and file uploads in conversations<\/li>\n<li>Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact<\/li>\n<li>Custom form per department enables custom fields per conversation (ticket)<\/li>\n<li>Invite by email to fill a form, contact a department or join a new conversation<\/li>\n<li>Can messages, add to later messages for quick replies<\/li>\n<li>Integrates with <a href=\"https:\/\/wordpress.org\/plugins\/paid-membership\/\" title=\"MicroPayments \u2013 Paid Author Subscriptions, Digital Assets, Downloads, Membership\">MicroPayments Plugin<\/a> for paid support (per conversation, message)<\/li>\n<li>Registration forms:  register accounts in an external MySQL database, in example for <a href=\"https:\/\/github.com\/videowhisper\/videowhisper-webrtc\" title=\"VideoWhisper WebRTC Server\">VideoWhisper WebRTC server<\/a><\/li>\n<li>Multilanguage conversations with DeepL integration for translating messages on request<\/li>\n<\/ul>\n\n<p>More features to come ...<\/p>\n\n<h3>License<\/h3>\n\n<p>This plugin is released under a GPL license.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"how%20does%20system%20prevent%20bulk%20submissions%20from%20%22visitor%22%20bots%3F\"><h3>How does system prevent bulk submissions from \"visitor\" bots?<\/h3><\/dt>\n<dd><p>A visitor needs to register a contact and confirm email to create a new ticket.<\/p><\/dd>\n<dt id=\"how%20are%20tickets%20secured%20%3F\"><h3>How are tickets secured ?<\/h3><\/dt>\n<dd><p>Each contact (email) has a code to access ticket.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.10<\/h4>\n\n<ul>\n<li>Google tracking gtag for main events: contact view\/new\/confirm, conversation view\/new, message new, form view\/submit <\/li>\n<li>Tags<\/li>\n<\/ul>\n\n<h4>1.9<\/h4>\n\n<ul>\n<li>Option to allow visitors start conversation before confirming contact (resulting in pending conversation)<\/li>\n<li>Counters for new and pending conversations in conversation list<\/li>\n<li>Support can see how many conversations a contact openeded and browse these<\/li>\n<li>Filter conversation list by status, department, contact<\/li>\n<li>Sort conversation list by status, created, updated<\/li>\n<\/ul>\n\n<h4>1.8<\/h4>\n\n<ul>\n<li>Add\/Remove contacts from conversations<\/li>\n<li>Reply to messages in tickets<\/li>\n<li>Set custom conversation\/message price for MicroPayments support with videowhisper_support_micropayments<\/li>\n<li>Unsupported email provider domains (disable domains with email issues or common for spammers)<\/li>\n<li>Access contact fields from backend conversation view, by clicking contact<\/li>\n<\/ul>\n\n<h4>1.7<\/h4>\n\n<ul>\n<li>Multilanguage conversations (each message can be in different language)<\/li>\n<li>DeepL integration for translating messages on request<\/li>\n<\/ul>\n\n<h4>1.6<\/h4>\n\n<ul>\n<li>Create new converation for specific contact (registered or not registered) and send notification to join<\/li>\n<li>Invite by email to fill form, open conversation with specific department<\/li>\n<li>Sort contacts by last form update<\/li>\n<li>Canned messages\/responses<\/li>\n<\/ul>\n\n<h4>1.5<\/h4>\n\n<ul>\n<li>Insert audio\/video recordings in conversations: webcam, screen, microphone<\/li>\n<li>Insert file uploads in conversations<\/li>\n<\/ul>\n\n<h4>1.4<\/h4>\n\n<ul>\n<li>Custom fields can be added to departments and filled when starting conversations or associated to contacts with forms<\/li>\n<li>Link parsing in conversation messages &amp; custom fields<\/li>\n<li>Forms enable contacts to fill and update contact fields<\/li>\n<\/ul>\n\n<h4>1.3<\/h4>\n\n<ul>\n<li>MicroPayments integration for paid support: clients pay on request and providers when they answer<\/li>\n<li>Conversation management (close, delete)<\/li>\n<\/ul>\n\n<h4>1.2<\/h4>\n\n<ul>\n<li>Custom support departments for website \/ report content \/ contact content owner \/ contact user<\/li>\n<li>Integrate Report Content for any post types<\/li>\n<li>Integrate Contact Owner for any post types<\/li>\n<li>Contact Creator in BuddyPress\/BuddyBoss profile for configurable roles<\/li>\n<li>Floating support buttons (contact, new messages) on all pages (can be disabled)<\/li>\n<li>New message counter in backend (site support) and frontend (for creators)<\/li>\n<\/ul>\n\n<h4>1.1<\/h4>\n\n<ul>\n<li>First release<\/li>\n<\/ul>","raw_excerpt":"Streamline support with integrated CRM, live chat, and custom contact forms for enhanced user 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