HAPPY \u2013 Helpdesk & Support Ticket System for WordPress and WooCommerce is a powerful solution built to track, organize, and resolve customer inquiries directly on your website. Whether you need a simple WooCommerce support ticket tool or a comprehensive WordPress helpdesk plugin, HAPPY centralizes all customer interactions to boost your support team's productivity and improve response times.<\/p>\n\n
Try the Demo<\/a> | Documents<\/a> | Facebook group<\/a><\/p>\n\n Install and Use HAPPY - Helpdesk Support Ticket System\n[youtube https:\/\/youtu.be\/_4pPJq6koz4]<\/p>\n\n Empower Your Support Team today!<\/p>\n\n A great customer support experience starts with the right tools. With this WordPress support ticket system, your team can organize tickets by category, create pre-written canned replies for fast troubleshooting, and build a beautiful Knowledge Base to let customers help themselves. Let's make your support workflow faster and happier!<\/p>\n\n Frontend ticket list with filters (status, category, problem\/form, supporter for managers)\nActive-ticket counters on filters (cached); hide zero-count options\nDefault list hides Closed\/Resolved until filtered; sort by status priority then last update\nFormatted ticket titles (padded ID + subject \/ custom placeholders)\nTicket detail with chat-style replies (customer left, supporter right)\nAlways-visible reply form; canned replies; file attachments (type\/size limits)\nTicket statuses (name, icon, colors, priority) and status transitions on create\/customer reply\/agent reply\/close\nCategories with auto-assign rules (AND\/OR conditions)\nAssign supporters (managers); new tickets start unassigned\nBulk actions: status, assign, add\/remove categories (admin + frontend for managers)\nShare ticket: Restricted \/ Shared link; view & reply without login (replies as ticket owner)\nGuest access via secure _guest_token (email, thank-you page)\nPretty permalinks for tickets and author profiles\nPagination: tickets\/replies per page; frontend per-page control\nOverdue row CSS classes for unanswered \/ awaiting-customer tickets\n\u201cBack to Tickets\u201d on create form; theme template overrides (happy-helpdesk-system\/)<\/p>\n\n Drag-and-drop form builder (sections, heading, gap, divider, text, textarea, number, select, checkbox, radio, upload, editor, categories, captcha, \u2026)\nMultiple forms \/ problem selection; per-form visibility (guest \/ logged-in \/ shortcode)\nTerms & GDPR checkboxes; validation and upload messages\nOptional Google reCAPTCHA on forms when Captcha is enabled<\/p>\n\n Helpdesk roles (support manager, supporter, customer, blocked, \u2026)\nBuilt-in login \/ register \/ lost password (or redirect to custom login)\nGoogle reCAPTCHA v2\/v3 on auth forms (server verify, fail-closed without secret)\nAuth rate limiting<\/p>\n\n Emails for create, reply, close (auto-close only for close email when enabled)\nSeparate admin\/customer templates; HTML editor; BCC\/CC; template colors; footer text\nDynamic placeholders (incl. guest token)\nUnanswered-ticket alert to admin after N hours<\/p>\n\n Auto-close after N hours without customer reply (optional close message; 0 = off)\nConfigurable cron interval; WP-Cron + traffic fallback; deferred shutdown run\nWorking hours & holidays\nWeekly working hours (quick-fill from Monday)\nUnlimited holidays with message\nShortcodes for working hours \/ holiday message<\/p>\n\n KB CPT, categories\/tags, archive\/single, views count\nKB directory layout + live search shortcode\nFAQs CPT; accordion layout by category + search\nEditable archive slugs and subtitles<\/p>\n\n Admin tickets list: columns, Screen Options, sorting, supporter filter, Select All \/ Shift+click\nBulk assign \/ categories \/ status; \u201cView ticket\u201d \u2192 frontend URL\nCategories & statuses management; form builder admin\nReports: tickets by day\/month\/year with status & category charts\nDashboard widget: today\u2019s tickets by form\/category + completed\nSystem Status page + support request to VillaTheme\nSettings with field descriptions; import\/export hardening<\/p>\n\n My Account Tickets endpoint\nCreate form: order \/ order item fields (required when configured)\nOrder\/item shown on ticket content; category rules can use order data<\/p>\n\n 9MAIL - WordPress Email Templates Designer<\/a><\/p>\n\n 9Map - Map Multi Locations<\/a><\/p>\n\n Abandoned Cart Recovery for WooCommerce<\/a><\/p>\n\n Advanced Product Information for WooCommerce<\/a><\/p>\n\n AFFI - Affiliate Marketing for WooCommerce<\/a><\/p>\n\n ALD - Dropshipping and Fulfillment for AliExpress and WooCommerce<\/a><\/p>\n\n Boost Sales for WooCommerce - Set up Up-Sells & Cross-Sells Popups & Auto Apply Coupon<\/a><\/p>\n\n Bopo - WooCommerce Product Bundle Builder<\/a><\/p>\n\n Bulky - Bulk Edit Products for WooCommerce<\/a><\/p>\n\n Cart All In One For WooCommerce<\/a><\/p>\n\n Catna - Woo Name Your Price and Offers<\/a><\/p>\n\n Checkout Upsell Funnel for WooCommerce<\/a><\/p>\n\n ChinaDS \u2013 Tmall-Taobao Dropshipping for WooCommerce<\/a><\/p>\n\n Clear Autoptimize Cache Automatically<\/a><\/p>\n\n COMPE - WooCommerce Compare Products<\/a><\/p>\n\n Coreem - Coupon Reminder for WooCommerce<\/a><\/p>\n\n Coupon Box for WooCommerce<\/a><\/p>\n\n CURCY - Multi Currency for WooCommerce - Smoothly on WooCommerce 9.x<\/a><\/p>\n\n Customer Coupons for WooCommerce<\/a><\/p>\n\n DEPART - Deposit and Part payment for Woo<\/a><\/p>\n\n Email Template Customizer for WooCommerce<\/a><\/p>\n\n EPOI - WP Points and Rewards<\/a><\/p>\n\n EPOW - Custom Product Options for WooCommerce<\/a><\/p>\n\n EU Cookies Bar for WordPress<\/a><\/p>\n\n EXMAGE - WordPress Image Links<\/a><\/p>\n\n Faview - Virtual Reviews for WooCommerce<\/a><\/p>\n\n FEWC - Extra Checkout Fields For WooCommerce<\/a><\/p>\n\n Free Shipping Bar for WooCommerce<\/a><\/p>\n\n GIFT4U - Gift Cards All in One for Woo<\/a><\/p>\n\n HANDMADE - Dropshipping for Etsy and WooCommerce<\/a><\/p>\n\n Jagif - WooCommerce Free Gift<\/a><\/p>\n\n LookBook for WooCommerce - Shoppable with Product Tags<\/a><\/p>\n\n Lucky Wheel for WooCommerce - Spin a Sale<\/a><\/p>\n\n Lucky Wheel Giveaway<\/a><\/p>\n\n Notification for WooCommerce | Boost Your Sales - Recent Sales Popup - Live Feed Sales - Upsells<\/a><\/p>\n\n Orders Tracking for WooCommerce<\/a><\/p>\n\n Photo Reviews for WooCommerce<\/a><\/p>\n\n Pofily - WooCommerce Product Filters<\/a><\/p>\n\n PRENA - Product Pre-Orders for WooCommerce<\/a><\/p>\n\n Product Builder for WooCommerce - Custom PC Builder<\/a><\/p>\n\n Product Size Chart For WooCommerce<\/a><\/p>\n\n Product Variations Swatches for WooCommerce<\/a><\/p>\n\n REDIS - WooCommerce Dynamic Pricing and Discounts<\/a><\/p>\n\n REES - Real Estate for Woo<\/a><\/p>\n\n S2W - Import Shopify to WooCommerce<\/a><\/p>\n\n Sales Countdown Timer<\/a><\/p>\n\n SUBRE \u2013 Product Subscription for WooCommerce - Recurring Payments<\/a><\/p>\n\n Suggestion Engine for WooCommerce<\/a><\/p>\n\n Thank You Page Customizer for WooCommerce - Increase Your Sales<\/a><\/p>\n\n TMDS - Dropshipping for TEMU and Woo<\/a><\/p>\n\n VARGAL - Additional Variation Gallery for WooCommerce<\/a><\/p>\n\n VillaTheme Core<\/a><\/p>\n\n VIMA - Multi Customer Addresses for Woo<\/a><\/p>\n\n VISeek - Easy Custom Search<\/a><\/p>\n\n W2S - Migrate WooCommerce to Shopify<\/a><\/p>\n\n WebPOS \u2013 Point of Sale for WooCommerce<\/a><\/p>\n\n WPBulky - WordPress Bulk Edit Post Types<\/a><\/p>\n\n ► Getting Started<\/a><\/p>\n\n ► Project Page<\/a>\n► Documentation<\/a>\n► Report Bugs\/Issues<\/a><\/p>\n\n\n \/2.0.0 - 2026.08.05<\/strong>\/\n- Added: Auto-close cron interval setting (default 12 hours)\n- Added: Secondary DB indexes; gated frontend assets; performance helpers for lists\n- Updated: Defaults auto-close 72h \/ unanswered 24h; tickets_per_page from settings\n- Fixed: Customer email content key migration; holiday shortcode; settings save pollution\n- Added: Auto-close tickets after N hours without customer reply (with optional close reply message); 0 = disabled\n- Added: Unanswered ticket alert \u2014 email admin after N hours without supporter reply; 0 = disabled (Email \u2192 Unanswered Ticket)\n- Added: Ticket list row classes for overdue no-response tickets ( \/1.0.12 - 2026.06.26<\/strong>\/\n\u2013 Updated: Compatible with WP 7.0<\/p>\n\n \/1.0.11 - 2026.03.07<\/strong>\/\n- Fixed: Fixed some error<\/p>\n\n \/1.0.10 - 2025.12.12<\/strong>\/\n- Fixed: Fixed security\n\u2013 Updated: Compatible with WP 6.9<\/p>\n\n \/1.0.9 - 2025.11.26<\/strong>\/\n- Fixed: Fixed security<\/p>\n\n \/1.0.8 - 2025.10.15<\/strong>\/\n- Fixed: Fixed security<\/p>\n\n \/1.0.7 - 2025.08.02<\/strong>\/\n- Fixed: Fixed security<\/p>\n\n \/1.0.6 - 2025.07.26<\/strong>\/\n\u2013 Updated: Update support class\n\u2013 Updated: Compatible with WP 6.8.2 and WC 10.0.3<\/p>\n\n \/1.0.5 - 2025.04.18<\/strong>\/\n\u2013 Updated: Update support class\n\u2013 Updated: Compatible with WP 6.8 and WC 9.8\n- Fixed: Fixed display FAQs list<\/p>\n\n \/1.0.4 - 2025.02.28<\/strong>\/\n\u2013 Updated: Min file\n\u2013 Updated: Compatible with Wc 9.7 and WP 6.7.2\n\u2013 Updated: Update support class<\/p>\n\n \/1.0.3 - 2025.01.03<\/strong>\/\n- Dev: Add filter hook 'helpdesk_user_role_administrator' , 'helpdesk_get_users_role_administrator'\n- Updated: Compatibility check with WP 6.7.1 and WC 9.5<\/p>\n\n \/1.0.2 - 2024.11.18<\/strong>\/\n- Added: Add more allowed file type\n- Updated: Compatibility check with WP 6.7 and WC 9.4\n- Updated: Update hook compatible with add ons for Envato\n- Fixed: Resolved the issue where not all items in WooCommerce orders were displayed.<\/p>\n\n \/1.0.1 - 2024.08.28<\/strong>\/\n- Fixed: Fixed some error<\/p>\n\n \/1.0.0 - 2024.08.06<\/strong>\/\n~ The first released.<\/p>","raw_excerpt":"HAPPY - Helpdesk Support Ticket System support ticket system & helpdesk plugin. Features a custom ticket form builder, canned replies, and integra …","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/195593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=195593"}],"author":[{"embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/villatheme"}],"wp:attachment":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=195593"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=195593"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=195593"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=195593"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=195593"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=195593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}HAPPY \u2013 Helpdesk Support Ticket System for WordPress can:<\/h3>\n\n
Ticket system<\/h3>\n\n
Ticket forms<\/h3>\n\n
Roles & authentication<\/h3>\n\n
Email & notifications<\/h3>\n\n
Automation<\/h3>\n\n
Knowledge Base & FAQs<\/h3>\n\n
Admin & reporting<\/h3>\n\n
WooCommerce<\/h3>\n\n
3rd party service<\/h3>\n\n
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MAY BE YOU NEED<\/h3>\n\n
Documentation<\/h3>\n\n
Plugin Links<\/h3>\n\n
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happy-helpdesk-support-ticket-system<\/code> to the \/wp-content\/plugins\/<\/code> directory<\/li>\nhappy-ticket-overdue<\/code>, happy-ticket-unanswered-overdue<\/code>, happy-ticket-awaiting-customer-overdue<\/code>)\n- Added: Extensibility \u2014 lifecycle do_action<\/code> \/ apply_filters<\/code> across tickets, replies, email, cron, access, lists, settings, FAQ\/KB (see docs\/HOOKS.md)\n- Added: WooCommerce create form \u2014 require order + order item when Order required; show Order \/ Order item on ticket content\n- Fixed: Style settings (table header\/footer + tickets\/replies pagination colors, custom CSS) now apply on the frontend\n- Fixed: Auto-close tickets \u2014 query now targets supporter last-replies, paginates safely, and runs via WP-Cron + traffic fallback (auto_close_cron_interval_hours<\/code>)\n- Fixed: Close Ticket email is only sent on auto-close (controlled by \u201cSend email on auto-close\u201d); manual status changes no longer send email\n- Fixed: Frontend tickets-per-page (cookie\/request) respected in AJAX list refresh\n- Fixed: WooCommerce order\/item values submit correctly when selects sit outside the form (form<\/code> attribute); item dropdown JSON escape; fields stacked one per row\n- Added: Reports admin page \u2014 tickets created by day\/month\/year with status and category charts\n- Added: WordPress dashboard widget \u2014 today\u2019s tickets by form\/category and completed count\n- Added: System Status admin page (WordPress, server, plugin tables, pages) with support request form emailed to support@villatheme.com\n- Added: Ticket title display format settings (padded ID, custom placeholders) in Tickets settings\n- Added: Category counters on ticket list filters (Pending + Processing + Urgent)\n- Added: Problem counters on ticket list filters (Pending + Processing + Urgent)\n- Added: Frontend ticket list \u2014 filter by supporter (support managers only) with active-ticket counters\n- Added: Admin tickets list \u2014 Select All and Shift+click range selection\n- Added: Admin tickets list \u2014 bulk Assign to supporters (multi-select)\n- Added: Bulk actions \u2014 Add categories \/ Remove categories (admin list + frontend supporter list)\n- Added: Frontend ticket list \u2014 Supporter column and bulk Assign supporters (support managers only)\n- Added: Ticket information \u2014 assign supporters (support managers only); new tickets start unassigned\n- Added: Share ticket \u2014 Restricted \/ Shared with unique share link; view and reply without login; replies attributed to ticket owner\n- Added: Admin tickets list \u2014 filter by supporter\n- Added: Admin tickets list \u2014 sortable columns and Screen Options for visible columns\n- Added: Admin ticket detail \u2014 \u201cView ticket\u201d button opens the frontend ticket URL\n- Added: Pretty permalinks for tickets (\/{list-page}\/{id}-{slug}\/<\/code>) and author profile (\/{list-page}\/happy_{username}\/<\/code>)\n- Added: Theme template overrides via {theme}\/happy-helpdesk-system\/<\/code> (child \u2192 parent \u2192 plugin)\n- Added: Guest ticket access via secure _guest_token<\/code> links (email {guest_token}<\/code>, thank-you page, view\/reply without login)\n- Added: Knowledge Base directory layout with live search ([happy_list_kb layout=\"directory\"]<\/code>)\n- Added: FAQs accordion layout grouped by category with search ([happy_list_faq layout=\"accordion\"]<\/code>)\n- Added: Descriptions for all settings fields and sections\n- Added: Permalinks settings for Knowledge Base \/ FAQs base slugs (Settings \u2192 Permalinks)\n- Added: Editable Knowledge Base and FAQs archive subtitles in Page settings\n- Updated: Ticket list title shows formatted ID + subject (e.g. #000001 Title); same on ticket detail\n- Updated: Default ticket list hides Closed and Resolved tickets until filtered by status\n- Updated: Ticket list default sort by status priority (Urgent \u2192 Pending \u2192 Processing \u2192 Resolved \u2192 Closed), then latest update\n- Updated: Hide categories, problems, and supporters with zero active-ticket counters in list filters\n- Updated: Removed ID column from ticket list; ID is shown in the Topic title\n- Updated: Ticket list pagination \u2014 page counter and tickets-per-page on the same row; matched font sizes with reply editor\n- Updated: Ticket replies (frontend + admin) \u2014 chat-style cards; customer left, supporter right with sky-blue border\n- Updated: Frontend ticket reply \u2014 reply form always visible (removed show\/hide reply toggles)\n- Updated: Create ticket \u2014 \u201cBack to Tickets\u201d above the form (top-left), outside the form card\n- Updated: Clearer Email and Page settings copy \/ shortcode help\n- Updated: Removed [CANNED]<\/code> label from replies when using a canned response\n- Updated: Frontend ticket list (mobile \u2264782px) \u2014 card layout for managers; status icon on same row as title\n- Updated: Frontend ticket list (mobile) \u2014 Filter panel opens as left drawer with dark overlay\n- Updated: Ticket detail (mobile, supporters) \u2014 Ticket information opens as right drawer with dark overlay\n- Updated: Frontend bulk Assign \/ Categories selects (mobile) \u2014 multi-select expands and dropdown pushes content down\n- Updated: List filter counters cached; admin\/detail batch helpers; DataTables removed from frontend bundle\n- Updated: Google reCAPTCHA v2\/v3 (login\/register\/lost-password + create form when Captcha enabled); v3 score threshold\n- Fixed: Administrator blocked from creating tickets by WooCommerce order check\n- Fixed: Empty Problem column when ticket has no\/invalid form ID\n- Fixed: Bulk status change UI when selecting tickets\n- Fixed: Knowledge Base \/ FAQ archive titles no longer show \u201cArchives:\u201d prefix\n- Fixed: Single Knowledge Base \u2014 views count and linked categories display\n- Fixed: reCAPTCHA verify scope, v2 onload timing, missing site key on create form<\/p>\n\n