{"id":289459,"date":"2026-07-06T16:12:41","date_gmt":"2026-07-06T16:12:41","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/tickety\/"},"modified":"2026-10-14T12:05:49","modified_gmt":"2026-10-14T12:05:49","slug":"tikkit","status":"publish","type":"plugin","link":"https:\/\/ug.wordpress.org\/plugins\/tikkit\/","author":23499623,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.1.0","stable_tag":"1.1.0","tested":"7.1.3","requires":"6.2","requires_php":"7.4","requires_plugins":null,"header_name":"Tikkit","header_author":"Team Tikkit","header_description":"A simple support ticket plugin for WordPress.","assets_banners_color":"f5bbbc","last_updated":"2026-10-14 12:05:49","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/tikkit.support","header_author_uri":"","rating":0,"author_block_rating":0,"active_installs":0,"downloads":894,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"tikkit","date":"2026-08-18 13:14:46","revision":3652937},"1.1.0":{"tag":"1.1.0","author":"tikkit","date":"2026-10-14 12:05:49","revision":3746276}},"upgrade_notice":[],"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3598076,"resolution":"128x128","location":"assets","locale":"","width":128,"height":128},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3598076,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3598076,"resolution":"1544x500","location":"assets","locale":"","width":1544,"height":500},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3598076,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.1.0"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3700670,"resolution":"1","location":"assets","locale":"","width":1024,"height":634},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3700670,"resolution":"2","location":"assets","locale":"","width":1024,"height":634},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3700670,"resolution":"3","location":"assets","locale":"","width":1024,"height":634}},"screenshots":{"1":"The ticket form.","2":"Admin dashboard.","3":"Ticket message thread."}},"plugin_section":[],"plugin_tags":[2369,4049,1104,4771],"plugin_category":[47,58],"plugin_contributors":[217769,270360],"plugin_business_model":[],"class_list":["post-289459","plugin","type-plugin","status-publish","hentry","plugin_tags-customer-support","plugin_tags-helpdesk","plugin_tags-support","plugin_tags-tickets","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-edhicks","plugin_contributors-tikkit","plugin_committers-tikkit"],"banners":{"banner":"https:\/\/ps.w.org\/tikkit\/assets\/banner-772x250.png?rev=3598076","banner_2x":"https:\/\/ps.w.org\/tikkit\/assets\/banner-1544x500.png?rev=3598076","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/tikkit\/assets\/icon-128x128.png?rev=3598076","icon_2x":"https:\/\/ps.w.org\/tikkit\/assets\/icon-256x256.png?rev=3598076","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/tikkit\/assets\/screenshot-1.png?rev=3700670","caption":"The ticket form."},{"src":"https:\/\/ps.w.org\/tikkit\/assets\/screenshot-2.png?rev=3700670","caption":"Admin dashboard."},{"src":"https:\/\/ps.w.org\/tikkit\/assets\/screenshot-3.png?rev=3700670","caption":"Ticket message thread."}],"raw_content":"\n

\ud83c\udf9f\ufe0f Simple support tickets, built into WordPress<\/h4>\n\n

Collect, organise and reply to customer support requests from your WordPress dashboard - without paying for or learning a separate helpdesk.<\/p>\n\n

Add a support form anywhere using a shortcode or link, receive tickets directly in your WordPress admin area, and keep conversations organised in one place. Easy to install and set up, it is perfect for small teams that need a simple, integrated helpdesk.<\/p>\n\n

\ud83d\udce5 Collect support requests with ease<\/h4>\n\n

Download and install the WordPress plugin, and easily add a support ticket form to your own WordPress website, or add links to the included pre-built page.<\/p>\n\n

Users complete a simple set of fields, and submit their support ticket for you to review and respond to.<\/p>\n\n

\ud83d\udcac Review and respond without leaving WordPress<\/h4>\n\n

Review all support tickets from within your WordPress admin area. No need to use a separate hosted service, or try to remember a different URL. Everything is stored in the same admin area as the rest of your site.<\/p>\n\n

\ud83d\ude80 Prioritise support requests faster<\/h4>\n\n

Support tickets use a simple set of 3 statuses: open, replied or closed. Easily filter your tickets by clicking on the counters, to help prioritise support responses.<\/p>\n\n

\ud83d\udc46 Full ticket threads at your fingertips<\/h4>\n\n

Reply to support tickets directly in the WordPress admin area. View the full thread, and reply or close the ticket as needed.<\/p>\n\n

\ud83d\udd14 Never miss a support update<\/h4>\n\n

Receive notifications via email on responses and changes to the ticket status. Tikkit keeps you constantly updated when things change - never be out of the loop again!<\/p>\n\n\n

    \n
  1. Upload the tikkit<\/code> folder to the \/wp-content\/plugins\/<\/code> directory, or install it via the WordPress Plugins screen.<\/li>\n
  2. Activate the plugin.<\/li>\n
  3. Visit Tikkit \u2192 Settings<\/strong> to configure the plugin and find the shortcode and URLs for implementation.<\/li>\n
  4. Either add the support ticket form to a page using the Tikkit shortcode, or link to the form via URL.<\/li>\n<\/ol>\n\n\n

    1.1.0<\/h4>\n\n
      \n
    • Added customisable email notifications for admin users when tickets and messages are received.<\/li>\n
    • Added ability to log in directly via a link in verification emails.<\/li>\n
    • Improved accessibility and keyboard navigation.<\/li>\n
    • Various small optimisations and improvements.<\/li>\n<\/ul>\n\n

      1.0.0<\/h4>\n\n
        \n
      • Initial release.<\/li>\n<\/ul>","raw_excerpt":"A simple, lightweight support ticket system for WordPress. Let customers submit tickets and manage conversations from your WordPress dashboard.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/289459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=289459"}],"author":[{"embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/tikkit"}],"wp:attachment":[{"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=289459"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=289459"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=289459"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=289459"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=289459"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/ug.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=289459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}