CartRevival – Abandoned Cart Recovery & Live Cart Monitor

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2.12.0

• Fixed: WhatsApp reminders could go out with a recovery link that led nowhere. An approved WhatsApp template can put its only variable inside its link button — which is exactly where a cart-recovery link belongs. CartRevival could not see that variable: it counted only the placeholders in the message body, so a template like that showed no variable settings at all, and the reminder was sent with nothing in the button. WhatsApp accepts that and delivers the message anyway, so every reminder arrived looking perfectly normal with a button that opened a «page not found». Nothing reported a failure, because as far as the message log was concerned it had been sent. CartRevival now reads the whole template — heading, body, footer and every button — shows you one setting per variable, and fills the link button with a working recovery link automatically.
• New: see and test what your WhatsApp reminders actually say. Each WhatsApp step now lists every variable in the chosen template, says what it fills in («Body {{1}}», «Button 1 URL {{1}}»), and shows a sample value from a real cart beside it. «Preview message» renders the whole message as the shopper receives it, including the button and the link it opens — a placeholder that cannot be filled is shown as a placeholder, never quietly hidden. «Send test» sends one real message to a number you type, shows you the number and the finished message before it goes, and afterwards reports exactly what was transmitted, the message ID, and the button link so you can open it yourself. A test never counts as a recovery message and never touches your automation.
• New: a step that cannot send says so before it sends. If any variable in the chosen template has nothing mapped to it, the step now says so on the screen, in plain words, naming the variable. The same check runs immediately before every send, so a reminder that could only arrive broken is stopped and the reason is recorded on the cart’s Recovery History instead of being delivered.
• Improved: a failed WhatsApp send now tells you why. «1 failed» is not something anyone can act on. Failures now carry the messaging platform’s own error code and explanation, so a wrong template setting is distinguishable from a shopper whose number simply cannot receive messages.
• Improved: sending a reminder by hand shows the real message. The confirmation on the Carts screen and the Live monitor used to show a fragment of the template’s body text with no heading and no button. It now shows the fully filled-in message, including the link the button opens, resolved the same way the automatic send resolves it.

2.11.1

• Fixed: with PRO installed, WhatsApp reminders were queued and then cancelled at the last moment. PRO replaces the whole Recovery screen with its own, so the free plugin’s WhatsApp on/off switch had nowhere left to appear — and that hidden switch, still sitting at its «off» default, was the one the sender checked. You switched WhatsApp on for a step, PRO scheduled the reminder from that step, and hours later the send was refused as «Connected, not enabled» by a switch you had no way to reach. The step switch you actually set is now the one that counts. If you have a WhatsApp step switched on with a template chosen, WhatsApp reminders will start going out when you update. Turning every WhatsApp step off still stops them, as it always did.
• Fixed: phone numbers typed without a country code were rejected at send time on PRO stores. The 2.9.12 release completed these numbers correctly when it stored them, and completed them again on the free plugin’s own send path — but PRO owns the schedule whenever it is installed, and PRO’s path still used the number exactly as typed. A shopper who entered a local mobile got a reminder addressed to a number no messaging service can deliver to. Both WhatsApp and SMS now send to the completed international number, taken from the one already stored against the cart, or worked out from the shopper’s country and then your store’s country.
• Fixed: a reminder that never happened now always says why. A step that could not produce an address — no phone captured, a number that could not be read, consent missing where you require it — was skipped in complete silence: no message, no queue entry, nothing on the cart’s Recovery History. So did an entire series paused by an inactive PRO licence. Every one of those now writes a plain-English line onto the cart’s history explaining what stopped it. Nothing that fails to send is invisible any more.

2.11.0

• Changed: sending a reminder by hand now respects the channel’s on/off switch. Until now the «Send Email now» and «Send WhatsApp now» buttons on the Carts screen ignored it — automatic reminders correctly sent nothing when a channel was switched off, but a manual send from that screen went out anyway. If you have been switching a channel off and still sending by hand, that will now be blocked, and the button tells you which switch to turn on and links you straight to it. The switch is on CartRevival → Recovery, not Settings.
• Fixed: «Connected» and «Enabled» no longer look like the same thing. Settings → Connections said «Connected.» as soon as working credentials existed — including a 6rsh key inherited automatically from the 6rsh WooCommerce plugin, which needs no action from you at all. That reads as «WhatsApp is on». It never meant that. Every screen now shows one of four plain states — Not connected, Connected but not enabled, Enabled but no approved template, Enabled and sending — with a link to the exact control that changes it. Connecting a channel still never starts messaging your customers on its own; that stays a deliberate step.
• Fixed: reinstalling CartRevival PRO no longer wipes your licence key. Deleting the plugin removed the key even when you had not asked for your data to be deleted — and since PRO is installed by uploading a zip, the ordinary way to update it by hand left the site reading «Not activated» with sending paused. Your key is yours; it is now left alone.
• Fixed: the Live screen’s numbers contradicted each other. The headline stats, the filter chips and the visitor list each decided independently who counted, so a quiet period could show six zeros at the top, «25» on the chips, and «Nobody matches these filters» in the list — all at once. They now come from one source. When automated traffic is the only thing on screen, it says so and tells you how many are hidden, instead of showing a bare zero that looks like broken tracking.
• New (PRO): the Recovery Scorecard. Which reminder actually earns the money, per step, per channel and per language — led by what a single send of each step is worth, so you can see which reminder to keep and which to drop. Attributed revenue only; carts that came back on their own stay on their own separate line.

2.10.0

• Fixed: the phone field asked for your country code twice. The country selector beside the box already said «+971», and the box itself showed «+971 50 000 0000» as its example — so shoppers typed the code again and the saved number came out as «+971971…». A number like that looks valid, so it was stored without complaint and then rejected by WhatsApp at send time. The box now asks only for the local part of the number, and pasting a number in any form — with the code, without it, with a leading 00 or a leading 0 — always produces one correct number. Existing carts are checked on update; a repair command is provided and nothing is changed without you asking for it.
• Changed: «recovered» now means CartRevival actually brought the shopper back. Until now, any abandoned cart that had been sent a reminder and later turned into an order was counted as recovered — including shoppers who ignored every reminder and came back on their own days later. That overstated the one number you use to judge whether this plugin pays for itself. A cart now counts as recovered only when a reminder plausibly caused the order: the shopper clicked the recovery link and ordered within the click window, or ordered shortly after a reminder was delivered. Shoppers who returned by themselves are still counted and still shown — on their own clearly-labelled line, never added to the recovered figure. Both windows are yours to set under Settings, and every cart now says in plain words why it was counted the way it was. Your recovered total will probably fall when you update. That is the correction, not a fault. Older carts are re-derived from what was recorded at the time; where the evidence was never recorded they are marked «Unknown» rather than guessed.
• Improved: sending a reminder by hand now tells you what it will do before it does it. The buttons used to read only «Send Email now» or «Send WhatsApp now», with no way to tell which address, which number or which template was about to be used, and afterwards said only «Sent.» Each action now names the recipient and the exact template and language before you confirm, and reports what the provider actually said afterwards, including the message ID. Buttons that cannot work are disabled and say precisely why — and which screen fixes it — instead of failing after you press them.

For every earlier release, see CHANGELOG.md inside the plugin folder, which carries the complete history back to 1.0.0.