Doozy Order Protection

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Doozy Order Protection lets WooCommerce store owners offer shipping protection to their customers at checkout and on the cart page.

When enabled, a protection checkbox appears on the cart and checkout pages. Customers can opt in to protect their order for a small fee calculated by the Doozy Protection API.

Key Features

• One-click protection — Customers add protection with a single checkbox.
• Dynamic pricing — Protection fees are calculated automatically via the Doozy Protection API based on the order subtotal.
• Works with Classic and Block themes — Full compatibility with WooCommerce’s classic shortcode-based pages and the newer block-based cart and checkout.
• Customisable appearance — Adjust the widget colours from the settings page to match your store’s branding.
• Configurable placement — Choose where the widget appears on cart and checkout pages.
• Merchant dashboard — Access the full Doozy Merchant Dashboard for analytics, claims, and order management.

How It Works

1. Install and activate the plugin.
2. Complete the onboarding wizard to register your store.
3. The protection widget automatically appears on your cart and checkout pages.
4. Customers opt in, and a protection fee is added to their order.
5. If a shipment is lost, stolen, or damaged, customers file a claim for a quick refund or replacement.

External Services

This plugin relies on external services to provide order protection functionality. No data is transmitted until the store administrator explicitly completes the setup wizard. Below is a description of each service, what data is sent, when, and links to the relevant terms and privacy policies.

Doozy Order Protection API

This plugin connects to the Doozy Order Protection API (doozyorderprotection.com) to register your store, calculate protection fees, synchronise order data, and manage claims.

• Store registration (on setup wizard completion): Store URL, store name, admin email address, and WooCommerce locale settings (currency, timezone, store address) are sent when the administrator completes the onboarding wizard.
• WooCommerce API credentials (on setup wizard completion): A WooCommerce REST API consumer key and secret are created and shared with the Doozy service to enable order status synchronisation.
• Onboarding data (on setup wizard completion): Billing address, email, phone number, and merchant profile information are sent when the administrator completes the onboarding wizard.
• Protection fee calculation (on cart/checkout page load): The order subtotal and currency code are sent to calculate the protection fee when a customer views the cart or checkout page with protection enabled.
• Order data (on protected orders): Order totals, line items, customer shipping/billing addresses, and order status are transmitted via WooCommerce webhook when an order is placed or updated. Only orders where the customer opted in to protection are processed by the Doozy service.
• Settings changes: Protection settings (enabled/disabled, default state) are synced when the store administrator saves settings in the WordPress admin.
• Locale changes: Currency and timezone settings are synced when WooCommerce settings are updated.

Terms of Service | Privacy Policy

Stripe (Payment Processing)

The Doozy service uses Stripe to process merchant billing payments (protection fee invoices). When the store is activated through the setup wizard, a Stripe customer record is created on the Doozy backend using the merchant’s store ID, email address, and store name. All payment processing occurs server-side within the Doozy service — this plugin does not communicate directly with Stripe.

Stripe Terms of Service | Stripe Privacy Policy

SendGrid (Transactional Email)

The Doozy service uses SendGrid (a Twilio company) to deliver transactional emails such as order protection confirmations, claim status updates, account verification, and merchant notifications. Emails are sent server-side by the Doozy service — this plugin does not communicate directly with SendGrid. Recipient email addresses and relevant order or claim details are included in each email.

SendGrid Terms of Service | SendGrid Privacy Policy

Requirements

• WordPress 5.8 or higher
• WooCommerce 5.0 or higher
• PHP 7.4 or higher